Fair Health Care: Patient Connect

A powerful retention tool that seeks to strengthen the glue that connects your patients to your practice.

We are partnered with and recommended by the Australian Dental Association:

Our simplified service will transform the way you interact with your patients

Many businesses focus on finding new patients but not enough into retaining and engaging with the ones you have.

• INCREASE RETENTION and minimise losing patients to other practices
• INCREASE REVENUE and stimulate how often patients return for ongoing services
• INCREASE PROFITABILITY and easily fill quiet periods in your booking schedule
• PLUS you can help patients improve their health insurance rebates

Sounds pretty good huh?

How can loyalty and rewards help my clinic?

With clinics on every corner, it’s more important than ever to
be that point of difference that makes you stand out from the
rest. People love feeling connected to businesses they engage
with and continue to go back to places where they feel valued.

Simple as that

Market research findings

72 %

of consumers say better
offers made them switch
to another practice.

more companies
are increasing their
investment into retention
over acquisition.

33%

of practices without a loyalty
program today will establish
one by 2027 to keep up with
current market trends and
retain patients.

49 %

consumers agree they’ve
spent more after joining
a loyalty program.

4.9x

more revenue earned vs
spend from Companies
who measure their Loyalty
Program ROI. An Average.

REFERENCE: https://www.statista.com, Antavo- Global data and intelligence firm.

Introducing

Fair Health Care: Patient Connect

A customisable loyalty and rewards platform. The point of
difference that sets you apart from other clinics.
Patient Connect provides a place for you to stay in touch with
your patients. You will be chiming away in the front of their
minds, from within their pockets and on their desktops.

Your own branded digital loyalty card

Customisable card

Imagine a digital “Coffee-Club Card” app for your practice where
patients earns points for engaging with your business/es.

Automate tailored offers

We understand that running a campaign can be a lot of manual work, time consuming, and hard to sustain for staff members. What if you could promote a service, make announcements, create an offer, and even fill in quiet periods in one simple touch?

Earning points

Create customizable goals that align with your customer engagement strategy and reflect behaviours that are likely to help improve your business. Patients earn points for visiting your clinic by ‘checking-in’ with your counter QR Code, follow social media handles, refer a friend, leaving feedback, the options are endless and completely designed by you!

Redeeming points

You have the power to decide how to reward your patients to keep them engaged, active and feeling special for being loyal to your clinic. It’s all about tailoring your rewards to what works best for your practice in a clever, cost-effective way. Offer gift-bags, store credit, retail discounts, use your imagination!

Instant patient engagement Special offers

Plan all your marketing and promotions ahead of time in one simple step. Set the specific dates and watch them automatically be sent to patient’s mobile.

Unlimited offers

Easily create and send unique offers that will arrive onto your
members phones as push notifications or optional SMS.
EXAMPLE: “We Miss You Offer” Our system can engage patients
who haven’t checked-in for 12/18/24 months.

Create campaigns

Schedule and roll-out your special offers in advance. Separate
them by offer type, season, demographics or practice location.

Fill quiet periods

One of the most sought after features of our service. Use push
offers and discounts to fill specific quiet periods and down times
during your week or month on a first come, first serve basis.
EXAMPLE: “Get 15% off if you book one of our upcoming six
Tuesday afternoon slots between 11am-2pm. Conditions Apply”.
Optional SMS Notifications Send offers via text

Your clinic at the patient’s fingertips

Get Fair Health Cover

We are renowned for our core service of helping patients improve their health insurance with higher rebates and/or limits for services at your clinic. We are the only ones in the health insurance advisory space that are backed and associated with the ADA. Avoid losing patients to ‘Preferred Providers’ nearby.

Refer a friend

Patients can send an SMS/Email/Messenger/Whatsapp to a friend or family to visit your clinic & join your loyalty program. Both patients will receive points and you’ve just earned a new patient!

Give us a call

Call your clinic in one touch.

Make a booking

Easily implement your online booking link into Patient Connect so users can book directly from the app.

Your clinic at the patient’s fingertips

We provide all your patient engagement needs

We send you a marketing welcome pack worth $280 to help you get started with display marketing, QR codes and handout flyers. We also provide social media assets to help launch your loyalty program – all within your merchant portal.

Commercials

We want Fair Health Care: Patient Connect to be accessible and affordable to all health practices in Australia - big or small

WE ONLY CHARGE $99 PER MONTH PER PRACTICE
for all the features, bells and whistles*. That’s it – one size fits all. And yes! There is a discount for multiple practices. The next step is to get in touch for a demo
deepdive or to ask questions.

*Optional SMS feature is charged at 0.10 cents per SMS

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Call Us

1300 955 691

Email Us

partner@fairhealthcare.com.au

1300 955 691

partner@fairhealthcare.com.au

Fair Health Care Pty Ltd (ABN 86 622 966 303) provides independent private health insurance advice under the operating license of The ItsMy Group Pty Ltd (ABN 85 167 289 965), who are signatories to the Private Health Insurance Intermediaries Code of Conduct. All advice is provided within strict adherence to this code.