HOW WE HELP
When a patient is disappointed with their health fund rebate, they become at risk of calling their current insurer who may then advise them to change to a “preferred provider” competitor nearby. When this happens, your practice loses a patient through no fault of your own.
New patients don’t come easily when you consider all the invested time, marketing costs and word-of-mouth required to build your patient base, so we’d like to help you with a solution to help avoid losing patients in this way.
Poor rebates can also affect how often your patients return for ongoing services and health maintenance. One of Australia’s largest health insurance funds often only pays approx. 20%-30% of your item number unless they go to a “preferred provider”… and that’s just not fair.
It’s a simple process.
REFER YOUR PATIENTS
Refer your patients online and book a call with a health adviser for them. We also send new practice partners a welcome pack with marketing for the waiting room and reading material for your staff.
WE CONTACT THEM
We don’t spam your patients. We try to help your patients compare and switch onto a new health policy with higher payouts for your services. We assist and support them end-to-end to ensure a smooth process.
THEY COME BACK
Portability means that health insurance waiting periods don’t need to be re-served when switching funds. This means the improvement and higher benefits are often immediate.
Not only is this service free for your business and your patients, but there are no contracts, commitments or expectations. You can refer as many or as little patients as you need. We are simply a helpful tool to use as needed. We are remunerated by our Health Fund partners for the service of advising and switching health funds for new members.
In terms of market share, the top five health insurers in Australia are Medibank, BUPA, HCF, NIB and HBF. Together, these health funds account for 82% of all insured Australians (Just under 54% are Medibank or BUPA customers). When considering that there are 38 health insurers in Australia, you very quickly see that only 13% of the health insurers own 82% of health insurance policy holders.
All five of the largest health funds use preferred provider platforms across the health landscape of Australia. BUPA (Member’s First), Medibank (Member’s Choice), HCF (More for you), HBF (Member Plus), and NIB (First Choice Dental). Considering that all these funds advertise these preferred provider platforms indirectly on their websites and potentially directly via correspondence, it can mean independent health practices in Australia may have difficulty obtaining new, and retaining current, patients.
“Just popping you a quick email to thank you for your excellent customer service for our patients. We have had rave reviews from all of our patients who have changed from health insurance companies that they have been miserable with for a long time, but too scared or confused to change. All of our patients have said you have made it easy for them and are very happy to have the roles reversed in relation to the amount they are now out of pocket and the rebate they are receiving.”